SMS Banking is a type of mobile banking, a technology-enabled service offering from banks to its customers, permitting them to operate selected transactional banking services over their mobile phones using SMS messaging.

Through the SMS Banking service channel:

  • Banks and financial institutions service and engage their customers anytime, anywhere and without internet.
  • Customers receive the latest information through their mobile phones anytime and from anywhere in the world, at their outmost convenience.

SMS Banking is divided to:

  • Push Messages, SMS messages bank sends to customer’s mobile phone, without the customer initiating a request for the information.
  • Pull Messages, SMS messages bank sends after customer initiates a request using a mobile phone.

Push Messages are automatically send by the bank to customers’ mobile phones. These messages can be on demand broadcasts (vital information alerts) or event/transaction based (notifications) on registered accounts.

Process:

Bank corporation infrastructure banking systems connect to DigitalSMS360 Enterprise Cloud Messaging Platform and transmit SMS messages data through established secured connections. Our platform utilizes its direct connections with the Mobile Network Operators (MNOs) and MNOs deliver SMS messages to bank corporation’s customers.

Pull Messages are initiated by the customer, using a mobile phone, for obtaining information or performing a transaction on the bank account.

Pull Message Process, Step 1:

Bank corporation’s customers send SMS messages that include transaction commands to predefined banking service numbers. MNOs receive SMS messages and transmit them to our platform through direct connections. Our platform sends SMS messages data to bank corporation infrastructure banking systems through established secured connections.

 

Pull Message Process, Step 2:

Based on the transaction commands of the SMS messages received by the bank infrastructure banking systems in Step 1, bank corporation infrastructure banking systems process the transaction commands and prepare response SMS messages. Then, bank corporation infrastructure banking systems connect to DigitalSMS360 Enterprise Cloud Messaging Platform and transmit SMS messages data through established secured connections. Our platform utilizes its direct connections with the Mobile Network Operators (MNOs) and MNOs deliver SMS messages to bank corporation’s customers.

  • Worldwide Coverage
  • Simplified Global Messaging through one interface
  • Established, Flexible & Ubiquitous Technology
  • High Performance (2000 SMS per sec)
  • High Availability (99.9%)
  • Low Deployment, Maintenance and Support cost
  • Enhanced Security (VPN / up to 1024bit AES)
  • 24/7 Enterprise Support through SLAs
  • Minimal Foot Print in Bank’s IT Infrastructure (No programming libraries required)
  • Easy Integration (SMPP / HTTP APIs)
  • Highly Customizable and Scalable Solution

-One-time passwords and user authentication

-Credit card & loan payment reminders

-SMS card activations

-SMS marketing for promotions, loyalty points & discounts programs

-Transaction confirmation requests (Credit Card & Web Banking)

-Periodic account balance reporting

-Execution status of standing orders

-Payment notifications of cheques issued

-Insufficient funds notifications

-Large value withdrawals on accounts or ATMs

-Payment notifications of cheques issued

-Large value payments on credit cards or out of country activities on credit cards

-Anti-fraud notifications

-Call center information responses

-Loyalty points requests

-Credit card limit requests

-Account balance requests

-Standing orders requests

-Customer service inquiries

-Mini statement requests

-Electronic bill payments

-Transfers between customer’s own accounts

-Stop payment instructions on cheques

-Requesting suspension of credit cards

-Credit card & loan payment reminders

-De-activating lost or compromised credit or debit cards

-Foreign currency exchange rates inquiries

-Fixed deposit interest rates inquiries